Discover What Sets Us Apart

Viv is built to go beyond the status quo of home care. Our architecture includes a unique set of features, each designed to maximize how your agency performs. Browse our growing list of capabilities and know this is just the start of what’s to come.

Workforce Management

OPEN VISIT
MANAGEMENT

The Challenge

Identifying open visits and assigning accurate caregivers to these openings can be a daily challenge—especially when they occur in high volumes. Whether caused by last-minute caregiver cancellations or other unforeseen events, rushing to fill an open visit can lead to hasty adjustments, mismatched caregivers and overall client dissatisfaction.

The Solution

As part of our comprehensive Workforce suite, we offer a unique solution to help manage and mitigate potentially stressful moments. With an intuitive interface on both mobile and desktop, you can seamlessly adapt and resolve open visits in real time. Our advanced warning system ensures you stay compliant with operational guidelines, giving you confidence and control when it matters most.

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The Key Benefits
01
Intuitive User Interface

Gives you effortless access to a curated shortlist of caregivers best suited for each open visit.

02
A Centralized View

Lets you match caregivers to open visits based on key insights (availability, match quality) and take actionable next steps (review, contact and assign).

03
Real-Time Notifications

Caregivers can opt into alerts that notify them of open visits and choose which ones they’d like to fill based on their interests while making sure schedulers are warned of any potential errors.

Clinical

Medication Administration Record (MAR)

The Challenge

Managing patient medication in the field can pose many challenges, such as organizing high volumes of prescription and dosage changes, navigating constantly evolving payer requirements and certification standards and communicating with caregivers to close documentation gaps and keep records up to date. 

The Solution

A distinctive feature of our Clinical offerings, our robust Medication Administration Record (MAR) feature gives caregivers the details and flexibility needed to manage  challenges as they happen. 

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The Key Benefits
01
Take Action in the Moment

Caregivers can add, remove or pause medication with automatic checks for drug interactions and/or allergies.

02
A Clinical-Rich Feature Set

Caregivers can access checklists, update certifications and log medication administration, ensuring seamless updates to the MAR.

03
Built Hand-in-Hand with Nurses

To create a dynamic tool for caregivers, we partnered with nurses to ensure the flexibility and information needed in the field.

Revenue Cycle Management

Fully Integrated Billing & Payroll

The Challenge

Tracking and organizing billing and payroll can be a time-consuming process. Complex rate management, time tracking, compliance—there are many inputs to manage and dynamic information to consolidate.    

The Solution

Fully integrated billing and payroll is an integral part of our Revenue Cycle Management suite. This state-of-the-art functionality simplifies complex financial tasks by uniting your billing and payroll into a seamless experience.      

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The Key Benefits
01
Seamless Multi-Site Billing & Payroll

Save time and create efficiency with a streamlined  system that is ready to unite every part of your business. 

02
Cutting-Edge Billing Capability

Take advantage of advanced billing capabilities that integrate with multiple provider types.   

03
Built for Complex Payroll

Amplify your payroll process with a system made to handle state, overtime, travel and other inputs.  

Business Intelligence

Data-Driven Decision Making

The Challenge

Collecting data to make informed decisions isn’t always easy. Large multi-site enterprises organize large volumes of dynamic data on a daily basis, and data silos can fragment the flow of information. Plus, rigid tools might fail to deliver the details that matter most to your business.

The Solution

As a cornerstone of our Business Intelligence suite, we offer data-driven decision making for multi-site and mid-size enterprises. Get ready to collect rich, connected and accurate data sets to help establish a clear picture of your business. These insights will allow you to take informed and confident action.

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The Key Benefits
01
Access to Real-Time Data

Take informed action in the moment with real-time data to drive operational decisions for multi-site and multi-business operations.

02
Detailed Information and Insights

Go beyond high-level insights and drill down to the details of your data.

03
Customizable & Configurable

When any type of data in your system is configurable, you can customize and configure reports to meet your specific objectives and operating model. 

Communication

unified messaging

The Challenge

Delivering quality care means creating and maintaining a coordinated line of communication where a variety of sources and channels are on the same page. Office staff, care teams, caregivers—your business needs to synchronize the way your employees exchange information during dynamic workdays. 

The Solution

Our real-time unified communication—a unique part of our Communication suite—makes it easier for everyone on your team to stay in contact.  Managing a remote workforce requires excellent communication with the right documentation, and we help every team member stay on the same page.

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The Key Benefits
01
Completely Synchronized

Keep your remote workforce in constant communication while simultaneously maintaining the right documentation. 

02
Cross-Team Visibility

Make sure important information is accurately communicated to your whole team. Now, everyone can see when changes to care plans, shifts and much more are made and read.   

03
 Intelligent Automated Support

Our intelligent and automated assistant is ready to help you get responses to important questions and retrieve vital information—letting you focus on other tasks.

Security & Reliability

Enterprise Grade Security

Engineered to Keep Your Data Safe and Secure

Rest assured that Viv will keep your data and sensitive information safe and secure thanks to uncompromising security and unparalleled reliability. 

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The Key Benefits
01
SOC2 & HIPAA Compliant
02
Enterprise Grade Data Encryption
03
99.9% Uptime